Attention to Detail and Your Business
You work hard to ensure that your business is always doing the best possible work. Whatever line of work you’re in, you’re committed to being great at it — and you expect no less from your employees. Ideally, this means that your customers will recognize the difference between your business and its competitors. They’ll choose you, and your business will flourish and grow.
But you know better than to think that it’s your business’ products or services alone that form the reputation you want for quality. Your customers expect more, and so do you. From customer service to branding, clean spaces, and fair prices, your business is supposed to deliver the whole package. You want your customers to see your quality everywhere, in every last detail of their experience. Attention to detail is critical to your company’s reputation. Here’s how to perfect and maintain that attention to detail.
The little branded touches
Whether you’re selling groceries or giving consulting presentations, your business should find opportunities to go the extra mile in providing branded and high-quality peripheral materials. Take that aforementioned presentation, for instance: Your consulting business will work hard on the presentation and visuals. They’ll hone the speaking parts and prepare to answer questions. And they’ll hand out printed materials to clients. You have an opportunity here to go the extra mile: The business folders that contain those presentation materials could be custom-ordered and emblazoned with your company’s branding — or, better yet, your company’s logo paired with the name of your client’s organization. It’s a powerful way to show that you are focused on the details and on your client specifically.
This is just one example, of course, and there are so many more: From custom-branded pizza boxes to branded pens at a receptionist’s desk, you can always find ways to combine marketing with a sense that your company has gone the extra mile.
The work environment
Attention to detail isn’t something that you handle alone. For that kind of precision and dedication to be a hallmark of your entire company, you’ll need to expect the same of your employees, too. But how can you do that?
Careful hiring is key. But it’s not just about the talent on your staff and their natural tendencies. As the leader of your company, you set the tone for the company culture. That’s why attention to detail within your company’s structure and working spaces is critical. When work assignments are clearly communicated, schedules are kept straight, paychecks are received on time, and the work environment remains clean and organized, that tells your whole staff that attention to detail is a way of life at your company. When that’s the case, you can expect that same feeling to reach customers through your employees.
Of course, it also matters how you conduct yourself. So, while you shouldn’t expect to go it alone, you also should expect the same attention to detail of yourself as you do of others.
Personalize the customer service experience
Attention to detail matters in every aspect of your business, but it matters the most in customer service. This is where the reputation of your business is really made; this is where customers come face to face not just with your products or services, but with your company culture, too.
That’s why putting an emphasis on great customer service is key to a great company reputation. It’s also why you should strive to emphasize personalized service. That can mean different things to different businesses, of course; a mom and pop shop might give trusted employees more leeway to respond to customer complaints with action and discounts. A larger customer service center might use software to track past calls and emails from a customer and anticipate his or her needs. The point is to give customers the sense that you’re paying attention to the most important variable: them. That’s what attention to detail is all about.