OZ Invites Travel and Hospitality Leaders to Inaugural CXDX Summit in Miami

Global consulting leader to host first annual event focused on
enhancing customer experience (CX) through digital innovation

a global consulting company enhancing customer experiences through
digital wizardry, has announced its first annual CXDX
for travel and hospitality leaders in Florida. The event will
be held at the historic rooftop lounge and terrace of the W Hotel in
Miami on June 20, 2019.

The summit will showcase the latest digital innovations and
transformations (DX) that are driving superior customer experiences (CX)
in the travel and hospitality industry. The event will host industry
leaders such as Royal Caribbean International, American Airlines, Orange
Lakes Resorts, Red Lobster, Willis Lease Financial and more, all of
which are transforming CX through groundbreaking digital services and
solutions, as well as an interactive area with stunning demonstrations
of virtual reality (VR), augmented reality (AR) and RFID technology, and
a fascinating wine tasting hosted by Zeitgeist Cellars.

Sessions from industry heavyweights include:

  • Platinum sponsor Medallia, the global experience management leader,
    will host a session on CX
  • Keynote from Roy Barnes, President of Blue Space and former SVP of
    Customer Experience and Development for Marriott Vacation Club
    International, who will discuss how companies can integrate digital
    innovation into CX
  • Norwegian Cruise Line’s Mobile Strategy and Digital Engagement leader
    Jonathan Stephen will participate on a panel of experts who will take
    an inside look into the digital innovations that drive CX in the
    travel industry and the future digital innovations that will impact CX

“We’re excited to bring industry leaders together to talk about the
digital innovations that are driving their businesses forward. Customer
experience could not be more important for the travel and hospitality
industry, and attendees will have a chance to see how leading global
companies are doing things right,” said Amjad Shamim, CEO of OZ. “With
our extensive experience helping travel and hospitality companies
transform CX, this event is the perfect curation of how companies are
leveraging today’s solutions and what’s possible with tomorrow’s

In addition to the speaking sessions, there will be an interactive zone
where attendees can experience what’s possible when companies take a
creative, strategic approach to digital experience (DX). OZ will
showcase new applications of AR, VR, mixed reality and
wearables. Attendees can move around a resort, check out the different
activity and service offerings, make reservations at a restaurant,
interact with a virtual host, and immerse themselves in a far-away

The event will conclude with a wine tasting food pairing and speaking
session from Napa Valley-based Zeitgeist
. Renowned vintner and owner Mark Porembski will discuss how
digital innovations are changing the wine growing process.

This event is open to all individuals who are looking to enhance the CX
in the travel and hospitality industry. Space is limited and guests must
be registered on a first come, first serve basis. To reserve your
complimentary spot, please RSVP here.

To learn more about OZ, please visit FollowOZ.com.

About OZ
OZ is a leading global consulting company whose
services and solutions enhance customer experience through digital
innovation. Using design thinking, analytics & AI, robotic process
automation and IoT, OZ drives engaging digital experiences for the
travel & hospitality, retail, life sciences and health care, financial
services and high-tech industries. To learn more, visit FollowOZ.com.


OZ Media Contacts:
Linda Haury

Julianna Sheridan
Matter Communications on behalf of OZ

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