Allows Customer Support Professionals to be Hands-free Using Microsoft’s Smart Glasses
XMReality Remote Guidance is an Augmented Reality sharing tool that provides remote guidance to users onsite to solve problems or prevent them from occurring. By integrating with HaloLens 2, customer support professionals can now use Remote Guidance hands-free making it easier and safer to multitask and improve productivity. (See XMReality Remote Guidance HoloLens 2 demo video.)
This integration is part of XMReality’s efforts to increase availability of Remote Guidance across a broad array of devices to support customers. The company recently announced support for Microsoft Teams and that is now part of the Microsoft Partner Network.
By using XMReality Remote Guidance with HoloLens 2, users can now use smart glasses to troubleshoot complex problems, inspect and assemble machinery, and onboard and train new personnel. For XMReality’s customers already using smart glasses, the Remote Guidance HoloLens 2 integrations gives them one more option for efficient hands-free remote guidance.
“The HaloLens 2 integration offers XMReality customers another best-in-class device option for hands free operations during remote guidance,” said Alexander Sandström, CTO at XMReality. “Our goal is to provide users the choice of whatever device fits their needs: HoloLens 2 or other smart glasses, smartphones, or computers for complex guiding sessions.”
Microsoft offers several editions of the HoloLens 2, including hardhat integration, to meet the demands of the industrial market. On HoloLens 2, the intuitive hand gestures allow users to touch, grasp and move objects naturally for greater ease of use.
On December 7 and 8, 2021, XMReality will be hosting a free webinar on how XMReality Remote Guidance works on HoloLens 2. Interested parties can sign up here.
About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone at a completely different place. It includes:
- A unique hands-overlay technology that lets you guide someone else’s hands—as if you were there.
- A web portal to manage teams and users, and to measure usage
- Integration through client-side API’s (Application Programming Interfaces)
XMReality AB (publ) develops and sells solutions that revolutionize knowledge transfer through so-called Augmented Reality (AR). The company is a market leader in remote guidance where you guide a person on site via AR to solve problems or prevent them from occurring. The product is used globally in more than 60 countries. ABB, Nestlé, Electrolux, Sidel, Heineken and Saab are examples of the more than 90 customers. XMReality is based in Linköping and the USA and is listed on the Nasdaq First North Growth Market (ticker: XMR). For more information, visit: www.xmreality.com.
Cory Nadilo, President, XMReality US
Phone: 603- 205-6561
Email: [email protected]