Sustained growth and expansion of proposition triggers big changes for lounge operator
PLANO, Texas–(BUSINESS WIRE)–Airport Lounge Development (ALD), the developer and operator of airport lounges globally, including The Club and Club Aspire brands, announces its rebrand to ‘Airport Dimensions’. This is to support its vision to meet the changing demands of travelers with a broader range of innovative, premium experiences at the airport, beyond its well-loved lounge offering.
Airport Dimensions attracts millions of people into its lounges every year and since 2015, has seen a 278% increase in guest volumes, as well as 80% growth in its lounge locations. Building on the knowledge, experience and partnerships the company has established since launching in 2006, Airport Dimensions is aggressively expanding its global footprint. As part of this, it is seeking new partnerships and investing in new propositions both inside and outside of the lounge, with the aim of providing travelers with fresh offerings. These include new concepts such as sleep pods and cabins, workspaces, as well as new entertainment stations including gaming areas and virtual reality zones.
In the coming months, Airport Dimensions will be launching two new lounges in the US, which will expand its footprint in the region, bringing its international network to 22 lounges.
The Club Buffalo Niagara International Airport will capture the cultural and historic character of the region with a unique mural of the Niagara Falls national heritage area, while The Club MSY at Louis Armstrong New Orleans International Airport will feature a uniquely crafted light fixture comprising over six-hundred individually hand-blown glass pendants created by a local New Orleans artisan. These two openings will follow those launched in Jacksonville, Charleston and Las Vegas earlier this year.
Additionally, Airport Dimensions will deliver growth in other regions around the world, as well as new airport experiences, with exciting announcements and launches to be made in the coming months in Asia and the Middle East.
Meanwhile in Europe, a new Club Aspire lounge opens in late September at London Gatwick South, in partnership with Swissport. With an interior inspired by London’s urban chic, the Club Aspire lounge is a retreat where travelers will be able to relax, recharge and refresh ahead of their journey and is the fourth of the successful partnership’s lounges to launch in the UK.
Steve Pinches, CEO of Airport Dimensions, a Collinson company, said: “With a growing portfolio of lounges and a leadership team with over 25 years’ experience in hospitality, we have a real understanding of what today’s and tomorrow’s travelers want from their airport experience. We recognize that flyers’ needs are changing and want to provide passengers with the space and time to enrich and personalize their pre-flight hours, no matter which airline they’re traveling with.
“We have ambitious plans to continue exploring new partnerships in travel experiences to provide business and leisure travelers with even more choice. This will include introducing even more services beyond the traditional lounge setting, from new rest areas, to gaming spaces and dedicated virtual reality zones. Not only will these changes benefit the guests coming through our doors, but our airport and airline partners too.”
As well as boosting the experience for travelers, the company’s expanded offering will enable its airport partners to be more competitive, retain airline customers and generate more revenue thanks to Airport Dimensions’ growing list of global partnerships that drive footfall into lounges. Airport Dimensions counts over 25 domestic and international airlines as partners, including British Airways and Emirates, which are complemented by lounge program partnerships, such as Priority PassTM, the leading airport experiences program, operated by Collinson.
About Airport Dimensions (formerly Airport Lounge Development):
We understand how the spaces we create affect the quality of travelers’ time at the airport. From a brief stopover to a leisurely wait, we aim to deliver great value during a traveler’s time with us. By designing, building and operating airport spaces for lounge and other experiences, we seek to enrich a traveler’s visit and also help airports become more competitive, retain airlines and generate more revenue.
Airport Dimensions is a Collinson company. As a global leader in customer benefits and loyalty, Collinson delivers exceptional travel, assistance and insurance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.
For over 30 years, we’ve been chosen by the world’s leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include Air France KLM, American Express, Cathay Pacific, Chase, Hackett, Mastercard, Radisson Hotel Group, RSA, Sephora, UnionPay, Vhi and Visa.
Brands2Life US on behalf of Airport Dimensions: